IC698CRE020 GE

In 2020,on-site service in various incarnations-site visits to identify and repair problems,preventive maintenance visits,and the deployment by OEMs of technicians to sites on a full-or part-time basis–accounted for 40%of service revenues.Upgrade services(modernization or alteration of existing systems,not replacement)accounted for 22%,and remote services,where customers have telephone hotline access to support,19%.That figure of 19%belies the fact that basic hotline service packages have a very high take-up among end-users,some 80-90%.Additionally,on-site services will become more prevalent as automation solutions get more sophisticated.

2020年，各种形式的现场服务–发现问题和修理的现场访问、预防性维护访问、以及原始设备制造商向现场部署全职或兼职的技术人员–占服务收入的40%。升级服务（现有系统的升级或改造，而非更换）占22%，远程服务，即客户通过电话热线获得支持，占19%。这个19%的数字掩盖了一个事实，即基本的热线服务包在终端用户中的使用率非常高，约为80-90%。此外，随着自动化解决方案变得更加复杂，现场服务将变得更加普遍。